ASPS Survey Results 2011

The adult student priorities survey is for students of 25 years of age and older, who are attending a four-year institution. The ASPS is a satisfaction assessment for adult students completing an academic program at CUW (evening programs, weekend programs, continuing education, graduate programs and undergraduate program).  It is a web-based survey that shows how satisfied the students are and what is most important to them.  The survey is nationally validated and was completed by 750 adult students at Concordia University Wisconsin in the spring of 2011.

1- Highlights of selected outcomes

* Note: Means are based on a 7.00 scale.
**Effect size measures the relative difference between the CUW and National Means.  Effect sizes of 0.15 to 0.40 are considered small, 0.40 to 0.75 medium and 0.75 or greater large.

 Item: The staff at this institution are caring and helpful.

CUW Average: 6.09         National Average: 5.80                  Rated Importance: 6.46                **Effect size: 0.25
Percent responding satisfied or higher: 79% 

  Adult Students Responses
Very Satisfied

43.3%

Satisfied

35.7%

Somewhat Satisfied

13.3%

Neutral

4.2%

Somewhat Dissatisfied

2.1%

Not Very Satisfied

0.7%

Not at all Satisfied

0.7%

Staff Helpful and Caring

Item: This institution has a good reputation within the community.

CUW Average: 6.13         National Average: 5.67                  Rated Importance: 6.42                 **Effect size: 0.38
Percent responding satisfied or higher: 79.2%

  Adult Students Responses
Very Satisfied

45.2%

Satisfied

34.0% 

Somewhat Satisfied

11.8%

Neutral

7.2%

Somewhat Dissatisfied

1.1%

Not Very Satisfied

0.4%

Not at all Satisfied

0.3%

Reputation

Item: Classroom locations are safe and secure for all students.

CUW Average: 6.44          National Average: 6.18                Rated Importance: 6.42                  **Effect size: 0.28
Percent responding satisfied or higher: 90%

  Adult Students Responses
Very Satisfied

58.7%

Satisfied

31.3%

Somewhat Satisfied

6.7%

Neutral

2.7%

Somewhat Dissatisfied

0.3%

Not Very Satisfied

0.3%

Not at all Satisfied

0.1%

Safety

Item: Adequate financial aid is available for most adult students.

CUW Average: 5.79         National Average: 5.26                  Rated Importance: 6.42                 **Effect size: 0.34
Percent responding satisfied or higher: 69.3%

  Adult Students Responses
Very Satisfied

40.5%

Satisfied

28.8%

Somewhat Satisfied

12.4%

Neutral

11.1%

Somewhat Dissatisfied

3.6%

Not Very Satisfied

1.2%

Not at all Satisfied

2.4%

Financial Aid

Item: I am able to register for classes by personal computer, fax, or telephone.

CUW Average: 6.36         National Average: 5.85                  Rated Importance: 6.50                 **Effect size: 0.42
Percent responding satisfied or higher: 87.4% 

  Adult Students Responses
Very Satisfied

57.7%

Satisfied

29.7%

Somewhat Satisfied

7.1%

Neutral

3.6%

Somewhat Dissatisfied

0.8%

Not Very Satisfied

0.4%

Not at all Satisfied

0.7%

Class Registration

Item: I seldom get the “run-around” when seeking information at this institution.

CUW Average: 5.75         National Average: 5.29                  Rated Importance: 6.43                 **Effect size: 0.29
Percent responding satisfied or higher: 69.7%

  Adult Students Responses
Very Satisfied

37.9%

Satisfied

31.8%

Somewhat Satisfied

13.8%

Neutral

7.2%

Somewhat Dissatisfied

4.4%

Not Very Satisfied

2.6%

Not at all Satisfied

2.2%

Seek Information

Response Time

Item: This institution responds quickly to my requests for information.

CUW Average: 5.91         National Average: 5.51                  Rated Importance: 6.41                 **Effect size: 0.29
Percent responding satisfied or higher: 74%

  Adult Students Responses
Very Satisfied

37.8%

Satisfied

36.2%

Somewhat Satisfied

14.4%

Neutral

6.6%

Somewhat Dissatisfied

2.5%

Not Very Satisfied

0.7%

Not at all Satisfied

1.8%

Registration Process

Item: Registration processes are reasonable and convenient for adults.

CUW Average: 6.14         National Average: 5.78                  Rated Importance: 6.45                 **Effect size: 0.30
Percent responding satisfied or higher: 81.4%

  Adult Students Responses
Very Satisfied

45.0%

Satisfied

36.4%

Somewhat Satisfied

11.8%

Neutral

3.4%

Somewhat Dissatisfied

2.0%

Not Very Satisfied

0.8%

Not at all Satisfied

0.5%

Class Times

Item: Classes are scheduled at times that are convenient for me.

CUW Average: 6.18         National Average: 5.72                  Rated Importance: 6.64                 **Effect size: 0.37
Percent responding satisfied or higher: 80.7%

  Adult Students Responses
Very Satisfied

47.7%

Satisfied

33.0%

Somewhat Satisfied

12.1%

Neutral

4.4%

Somewhat Dissatisfied

2.1%

Not Very Satisfied

0.5%

Not at all Satisfied

0.1%

2- CUW Mission Items

Item: My education is preparing me to live and work in a global, diverse, and technological society.

CUW Average: 5.85
Percent responding satisfied or higher: 66%

  Adult Students Responses
Very Satisfied

36%

Satisfied

30%

Somewhat Satisfied

13%

Neutral

14%

Somewhat Dissatisfied

3%

Not Very Satisfied

2%

Not at all Satisfied

2%

Mission

Item: My education is preparing me for my vocation and for living a life of service.

CUW Average: 5.78
Percent responding satisfied or higher: 69%

  Adult Students Responses
Very Satisfied

36%

Satisfied

33%

Somewhat Satisfied

13%

Neutral

15%

Somewhat Dissatisfied

2%

Not Very Satisfied

1%

Not at all Satisfied

1%

Mission Education Vocation

Item: Faculty, staff and administrators uphold the mission of CUW.

CUW Average: 5.75
Percent responding satisfied or higher: 68%

  Adult Students Responses
Very Satisfied

36%

Satisfied

32%

Somewhat Satisfied

13%

Neutral

13%

Somewhat Dissatisfied

2%

Not Very Satisfied

2%

Not at all Satisfied

2%

Uphold the Mission

Item: The mission of this institution has been effectively communicated to me.

CUW Average: 5.71
Percent responding satisfied or higher: 66%

  Adult Students Responses
Very Satisfied

36%

Satisfied

30%

Somewhat Satisfied

13%

Neutral

14%

Somewhat Dissatisfied

3%

Not Very Satisfied

2%

Not at all Satisfied

2%

Mission Communication

Item: I chose CUW to attend a Christian institution where spiritual and religious issues are valued.

CUW Average: 5.69
Percent responding satisfied or higher: 64%

  Adult Students Responses
Very Satisfied

36%

Satisfied

28%

Somewhat Satisfied

13%

Neutral

19%

Somewhat Dissatisfied

1%

Not Very Satisfied

2%

Not at all Satisfied

2%

Spirituality Valued

Item: Student diversity in my classes contributes to my learning.

CUW Average: 5.62
Percent responding satisfied or higher: 64%

  Adult Students Responses
Very Satisfied

33%

Satisfied

31%

Somewhat Satisfied

14%

Neutral

14%

Somewhat Dissatisfied

4%

Not Very Satisfied

2%

Not at all Satisfied

2%

Mission Diversity

3- Why students chose CUW?

Reason to choose CUW Adult Education Rank Graduate Rank
Campus appearance

6.72

1

6.52

1

Academic reputation

6.38

2

6.02

3

Geographic setting

6.33

3

6.09

2

Personalized attention prior to enrollment

6.05

4

5.55

6

Opportunity to play sports

6.00

5

5.73

5

Financial aid

5.88

6

5.54

7

Cost

5.75

7

5.79

4

Size of the institution

5.57

8

5.03

9

Recommendations from family/friends

5.47

9

5.17

8

Campus Appearance

Academic Reputation

Geographic Setting

4- Overall Questions

As illustrated in the following table, the survey asked three general satisfaction questions and responses from CUW students was higher than the national average on each question. 

Three General Questions CUW Mean National Mean
So far, how has your college experience met your expectations?

4.83

4.81

Rate your overall satisfaction with your experience here thus far.

5.67

5.57

All in all, if you had it to do over again, would you enroll here?

5.82

5.66

 
Item:  So far, how has your college experience met your expectations?

  CUW National Average
Much worse than I expected 

1.9%

1.0%

Quite a bit worse than I expected

0.7%

1.0%

Worse than I expected

8.3%

8.0%

About what I expected

33.5%

33.0%

Better than I expected

27.3%

24.0%

Quite a bit better than I expected

14.8%

13.0%

Much better than I expected

13.6%

15.0%

Item: Rate your overall satisfaction with your experience here thus far.

  CUW National Average
Not satisfied at all

1.5%

1.0%

Not very satisfied

1.9%

2.0%

Somewhat satisfied

7.1%

6.0%

Neutral

6.0%

6.0%

Somewhat satisfied

13.2%

16.0%

Satisfied

41.8%

40.0%

Very satisfied

28.6%

25.0%

Item: All in all, if you had it to do over again, would you enroll here?

  CUW National Average
Definitely not

2.0%

2.0%

Probably not

4.0%

4.0%

Maybe not

4.3%

5.0%

I don't know

7.1%

7.0%

Maybe yes

8.7%

10.0%

Probably yes

30.3%

30.0%

Definitely yes

43.7%

39.0%

5- ASPS 8 Point-Scale

The ASPS provides comparative data on the degree to which CUW adult learner are satisfied compared to the satisfaction levels of adults’ students at other institutions.  There are 50 items rated for importance and satisfaction on the survey.  In all 50 items measured by the survey, CUW students had higher satisfaction ratings than the national averages.  Three summary items are included in the survey as well as 13 demographic questions.  All items were analyzed to form 8 comprehensive scales. 

  • Academic Advising Effectiveness
  • Academic Services
  • Admissions and Financial Aid
  • Campus Climate
  • Instructional Effectiveness
  • Registration Effectiveness
  • Safety and Security
  • Service Excellence

As illustrated in the table and the chart below, in all 8 scales measured by the Adult Student Priorities Survey, CUW students reported higher rates of satisfaction than the national averages. The scale on which the greatest difference exists between CUW students and the national adult students is Safety and Security, followed closely by Registration Effectiveness.

  Concordia University Wisconsin National Adult Students Effect Size

Statistical

Significance

Academic Advising Effectiveness

5.84

5.75

0.20

0.001

Academic Services

5.88

5.50

0.33

0.001

Admissions and Financial Aid

5.76

5.61

0.08

0.001

Campus Climate

5.72

5.38

0.13

0.001

Instructional Effectiveness

5.52

5.33

0.33

0.05

Registration Effectiveness

6.00

5.63

0.41

0.001

Safety and Security

5.70

5.36

0.21

0.001

Service Excellence

5.86

5.61

0.35

0.001

Institutional Summary

6 - Demographics of CUW Respondents

The majority of the respondents were female (71.4%) and full-time students (57.0%).  The age distribution is similar in all 3 categories with 39.8% in the 25 to 34 age group, 27.6% in the 35 to 44 group and 27.0% in the 45 and over age group.  Most adults’ students (53.5%) were seeking a master’s degree or a bachelor’s degree (33.1%). A vast majority of the students were in-state resident (88.2%) but 5.4% were out of state and 6.4% were international student (non US citizens).  Below is a distribution of the ethnicity repartition among the adult students at CUW.

Ethnicity Percent
African American

14.6%

American Indian/Alaskan Native

1.1%

Asian or Pacific Islander

6.7%

Caucasian/White

68.7%

Hispanic

2.7%

Other

2.6%

Prefer Not to Respond

3.6%