Complaint Resolution for Online Programs

Concordia University Wisconsin is committed to integrating institutional objectives in innovative ways to demonstrate excellence, access and impact in all of our online programs. We greatly value your student experience and urge all students to adhere to the Student Code of Conduct. Please refer to this website for student expectations and student rights.

When an issue is brought to our attention, CUW will take appropriate action to seek resolution. Students are encouraged to pursue CUW’s internal grievance procedures for any complaints before contacting external sources for resolution. Often, it is the case that communication with the OSSA and/or the course instructor is the most direct route to resolving issues. If an issue cannot be resolved at that level, a student may contact the academic unit for guidance.