Frequently Asked Questions

Your Falcon OneCard Mobile ID is the official CUW ID and key to the Mequon campus. Your Falcon OneCard can be accessed via the TouchNet 360u App (Apple App Store | Google Play Store).

The TouchNet 360u App (Apple App Store | Google Play Store) gives you the ability to manage your Falcon OneCard via your smartphone.

There is no cost to use your Falcon OneCard Mobile ID.

Once set up, your Mobile ID can be used even if the device does not have network connectivity as your ID is stored on your device's wallet.

Yes, an approved photo is required. View the photo ID policies here.

Simply tap the reader with your phone.

Currently, there are no off campus locations that accept our Falcon OneCard. This could change in the future.

Yes. While testing we have not encountered any cases that disrupted the function of the Mobile ID.

All readers on campus that you have access to should work with your Mobile ID. If you find a malfunctioning reader, please report it.

No, you may only load the Mobile ID onto one phone at a time. Choose the device most convenient for your day-to-day life.

• Apple Watch: if you have an Apple watch you intend to utilize, choose the phone the watch is connected to.
• Android Watch: not available at this time.

The Mobile ID is a valid form of university identification and is available for all active CUW students. If no longer active, students will not be able to authenticate into the Touchnet 360u app or tap for transactions. On Apple devices, the ID may remain in the Wallet, but expired IDs will identify as such by saying, "This card cannot be used".

To visually validate the student ID, make sure the Mobile ID is being presented in the Touchnet 360u app, and not a screenshot. A valid live view of the app will be visually similar to all other current students and have a digital clock at the top of the app that includes the current full date and time down to the second.

If the clock cannot be observed in motion, counting as time passes, this is a fraudulent use of the Mobile ID and should be reported to Campus Safety along with the student’s ID number (F00).

New students should click here for instruction on how to setup their Falcon OneCard Mobile ID.

Please email support@cuw.edu to start a ticket. All additional access is pending approval from an authorized administrator.

The Series # for your Apple Watch can be found on the back of the Watch.

Note: the Series 0 Apple Watch is not eligible for this program.

Instructions to verify and/or update your Apple Watch can be found here.

You can use your student ID card on up to two devices (one iPhone and one Apple Watch) that are signed into iCloud with the same Apple ID.

Learn more about your Apple ID / iCloud.

Instructions to change or recover your Apple ID password can be found here.

1. You should use Find My iPhone to suspend or deactivate your Apple Wallet
2. You can also login to TouchNet OneWeb and deactivate your Falcon OneCard
   • After logging in, go to Personal Settings and look for Manage Campus ID, then deactivate your card.

You can reactivate a found device that was suspended via iCloud.com or contact the I.T. Help Desk at 262-243-HELP (4357) or email support@cuw.edu.

Your other device will continue to work; however, you should mark the missing device as lost on iCloud.com until it is found.

1. Remove your pass from your old device in the Apple Wallet app.
2. Contact the I.T. Help Desk in person (Rincker 103), call 262-243-HELP (4357), or email support@cuw.edu to deactivate your old device and then download Touchnet 360u and login again.

When using Express Mode (iPhone 6s or later), your Falcon OneCard will not be displayed with other cards in Apple Wallet for security reasons.

If you are using Express Mode, you do not have to do anything. If you are not using Express Mode, you will have to authenticate each time you access your phone. This is a user security preference.

Note: Express Mode is turned on by default.

On iPhone XS, XS Max, XR, and more recent Express Mode with power reserve is available for up to five hours after the device’s battery needs to be charged.

If you are already using your phone to make contactless tap to pay payments, your device is NFC capable. Not all Android devices are capable of NFC (Near Field Communication) though.

A quick way to check is by opening your device's Settings and using the search bar to search for "NFC".

• If your device is NFC capable, you should see search results that allow you to view and adjust preferences and settings related to NFC.
• If your device has no indication of NFC in the search results it most likely does not have the required capabilities for the Mobile ID.

Your Android phone must be charged and powered on to use the Mobile ID. If your phone battery is too low to power your device, you must charge it before your card will function.

Campus Safety can be contacted for assistance:

Office: Rincker 023
Phone: 262-243-4344 or ext. 4344 from a campus phone

If you lose your device, you need to report it lost. Contact the I.T. Help Desk in person (Rincker 103), call 262-243-HELP (4357), or email support@cuw.edu.

If you still have your old device, deactivate the Mobile ID there first by following these steps:

1. Open Google Wallet
2. Select the CUW Mobile ID
3. Press the three dots to view the back of the card
4. Scroll to the bottom and press the "Remove" button to delete the card

If you do not still have the old device, report your situation to the I.T. Help Desk in person (Rincker 103), call 262-243-HELP (4357), or email support@cuw.edu.

If you have not enabled the "require device unlock for use" setting, you do not need to authenticate via passcode, fingerprint, etc. to use your Mobile ID each time.

Click here for instructions on how to upload your Falcon OneCard photo.

We manually check each picture to make sure that they are appropriate for your ID. This process can take up to 2 business days. You should receive an email approving or rejecting the picture you submitted. If your photo was approved, then you should see it in your OneCard account. If it was rejected or still pending, then the picture will not appear in your account.

You will receive an email within 2 business days to your CUW email account with a message stating whether it was approved or rejected after it has been processed. If it was rejected, there will be a reason listed.

If you are having trouble uploading a photo through the Touchnet 360u App, try submitting it online using these instructions. Otherwise, contact the I.T. Helpdesk by emailing support@cuw.edu.

This system was designed for landscape photos taken by a smartphone. Some photos taken by a professional photographer (like senior photos) may not fit the standards that we require.

Please refer to photo guidelines. The error message will provide information about what needs to be corrected.

If your picture uploads weirdly, we will reject the photo and you can try resubmitting it. We won’t approve a photo that is distorted. When resubmitting, try using a landscape photo per the instructions to prevent distortion. If the photo looks distorted after it is approved, email onecard.office@cuw.edu.

No.