The Academic Resource Center (ARC) provides free services, programs, and supports for all CUW students so they can grow into independent learners and adjust to life as a college student by offering:

Contact Information

Location: Luther 200 (between the library and faculty offices)  
Hours: Monday - Friday | 8:00am to 4:30pm  
Phone: 262-243-2623

Our Staff

Jan Chapman

Director of Academic Resources & Accessibility Services

Jan Chapman is responsible for the overall management of the Academic Resource Center and Accessibility Services.  She most recently joined Concordia University in August 2018 after 32 years as an Administrator of Pupil Services & Special Education in K-12 public education.  She earned her Educational Administration Leadership degree from UW-Milwaukee, a M.Ed. in Interdisciplinary Studies from National –Louis University, Chicago. IL , her P.BC – Special Education from Cardinal Stritch University, and her Bachelors of Science in Therapeutic Recreation from UW-LaCrosse.

Steven Anderson

Academic Support Specialist

Steven Anderson oversees tutoring and supplementary instruction for the Academic Resource Center. He comes to Concordia University Wisconsin from Denver where he spent three years as a TRIO Scholar Advisor at Metropolitan State University of Denver. He earned his Masters of Science in Education with an emphasis in Student Affairs Administration from the UW-La Crosse and his Bachelors of Science in Mathematics from Loras College in Dubuque, IA. Steven grew up just down the road in Germantown.

Kathleen Hoppa Grady

Support Services Coordinator 

Kathleen Grady is responsible for the managing the testing center. She graduated from Marquette University with both a BSN and MSN. She has worked in a variety of positions involving education, management, children and families. Kathleen married and spent 20 years in Champaign, IL raising three children before moving back to WI to be near family. Currently her son attends Bethesda College at Concordia University Wisconsin, one of her daughters attends Elmhurst College in Illinois and her youngest daughter is a junior at Homestead High School in Mequon.

Eric Adams

Writing Center Facilitator 

Eric Adams is responsible for coordinating the Writing Center and the Online Writing Lab. He teaches English 251 and supervises the ARC’s writing consultants. Eric has been a member of the Concordia University Wisconsin community for eight years as an adjunct instructor for the English Department. He is a native Wisconsinite who earned his PH.D in Creative Writing from the University of Wisconsin Milwaukee.

Nicole Guarnero

Administrative Assistant ARC

Nicole Guarnero graduated from Cardinal Stritch University with a B.S. in Business Management. She also has an Associate’s degree in Paralegal. Most of her professional career has been in the legal field. Nicole has been at CUW since January of 2016.