COVID-19 updates

Important information about changes to ARC services:

Accessibility services

Information has been provided regarding how these services will work for both face-to-face and virtual classes.

Academic support services

All ARC services remain available for students during this time. All services must be made by appointment, but can be offered both face-to-face and through Zoom.

Students should email Elizabeth Multerer ( for help requesting support services.

Peer Tutoring / PACs

Peer tutoring and PAC appointments will be held both in person and through Zoom. New appointments must be made through TutorTrac.

Supplemental instruction

Supplemental instruction will run in-person, twice a week. SI leaders will communicate specific details of the days, times, and location of your specific SI course(s). If SI leaders are able to effectively hold SI over Zoom without a decrease in quality or ability to cover the material, they may choose to do so at their discretion.

Writing center

The Writing Center will offer limited face-to-face conferences in the Library if masks are used and social distancing is possible, while remote conferencing will also be established on a regular schedule. The email-based OWL service will be available to all students for the duration of the Fall semester.

Math not as a drop-in desk

The Math Drop-In Desk will not be open for drop-in appointments. Rather, students can schedule appointments for math help similar to peer tutoring via TutorTrac.

Test proctoring

The ARC will be proctoring both in-person and virtual exams for the upcoming academic year.

The Testing Center has moved to Rincker 206, located at the back of the library.

Please contact Kathleen Grady,, with any questions regarding test proctoring.

Accommodated testing

Students with testing accommodations (e.g. extra time) have been instructed to request alternative testing through our AIM system. This process remains the same. You will be notified of a student’s request to test with accommodations when it is submitted.

Blackboard allows you to extend the time of a test to allow for an alternative testing accommodation. A step-by-step guide for adding this accommodation has been created and is available here.

COVID-19 accommodations

Students can request COVID accommodations by filling out this request form.

The Academic Resource Center (ARC) provides free services, programs, and supports for all CUW students so they can grow into independent learners and adjust to life as a college student by offering:

Contact Information

Location: Luther 200 (between the library and faculty offices)  
Hours: Monday - Friday | 8:00am to 4:30pm  
Phone: 262-243-2623

Our Staff

Jan Chapman

Jan Chapman

Director of Academic Resources & Accessibility Services

Jan Chapman joined Concordia University in August 2018 after 32 years as an Administrator of Pupil Services & Special Education in K-12 public education. Serving in many professional roles throughout her career, Jan has been a long-standing advocate to ensure that the rights of students with accessibility needs are upheld. Jan is excited to be working with students as they transition to post-secondary education and to ensure that any and all learning barriers are removed so each student can achieve their educational goal. Jan earned her Educational Administration Leadership degree from UW-Milwaukee, a M.Ed. in Interdisciplinary Studies from National –Louis University, Chicago. IL , her P.BC – Special Education from Cardinal Stritch University, and a Bachelors of Science in Therapeutic Recreation from UW-LaCrosse.

Elizabeth Kirk

Elizabeth Kirk

Academic Support Specialist

Elizabeth Kirk is responsible for the supervision and oversight of academic services at CUW. She most recently joined Concordia University in October 2020 after 2 years at Buena Vista University in Storm Lake, Iowa. Elizabeth’s background in academics and student involvement led her to the ARC, where she is excited to work with students to achieve their academic goals. Elizabeth is thrilled to be joining the Academic Resource Center as the Academic Support Specialist and excited by the opportunity to contribute to the department's growing support network. She earned a B.S. in Educational Studies and M.S. in Higher Education and Administrative Leadership from University of Wisconsin-Milwaukee.

Kathleen Hoppa Grady

Kathleen Hoppa Grady

Support Services Coordinator 

Kathleen Grady is responsible for the managing the testing center. She graduated from Marquette University with both a BSN and MSN. She has worked in a variety of positions involving education, management, children and families. Kathleen married and spent 20 years in Champaign, IL raising three children before moving back to WI to be near family. Currently her son attends Bethesda College at Concordia University Wisconsin, one of her daughters attends Elmhurst College in Illinois and her youngest daughter is a junior at Homestead High School in Mequon.

Eric Adams

Eric Adams

Writing Center Facilitator 

Eric Adams is responsible for coordinating the Writing Center and the Online Writing Lab. He teaches English 251 and supervises the ARC’s writing consultants. Eric has been a member of the Concordia University Wisconsin community for eight years as an adjunct instructor for the English Department. He is a native Wisconsinite who earned his PH.D in Creative Writing from the University of Wisconsin Milwaukee.

Nicole Guarnero

Nicole Guarnero

Administrative Assistant ARC

Nicole Guarnero graduated from Cardinal Stritch University with a B.S. in Business Management. She also has an Associate’s degree in Paralegal. Most of her professional career has been in the legal field. Nicole has been at CUW since January of 2016.