COVID-19 updates

Important information about changes to ARC services:

Accessibility services

Students registered with Accessibility Services have been contacted via email regarding continued access to their accommodations. Information has been provided regarding how these services will work while classes are online.

If you are a student with accommodations and you have not received this information, please contact Janis Chapman immediately,

Faculty with questions about alternative testing, accessible formats of materials, should contact Kathleen Hoppa Grady,

Academic support services

All ARC services remain available for students to access during this time. These service will be made available through Zoom, email, and/or other online modalities.

Students should request appointments through TutorTrac, or by emailing Cody McSorley,

PACs/tutoring/supplemental instruction

If students already have appointments scheduled, the PACs, Tutors, and SI leaders they are working with will contact them to make arrangements for virtual meetings. New appointments can be scheduled through TutorTrac. SI leaders who held scheduled sessions each week will be available at those same times for appointments.

Writing center

All in-person writing consultations are canceled. CUW Writing Consultants are available as part of the Online Writing Lab (OWL) to review papers or other written assignments and provide feedback within 3-5 business days of submission.

To submit a request for your assignment to be reviewed, complete this form.

Math drop-in desk

The Math Drop-In desk will still be available for questions related to math in any CUW course with a math component. It will transition from drop-in hours to scheduled hours; appointments can be scheduled through TutorTrac.

Test proctoring

The ARC will not be proctoring in-person exams while course instruction remains online only.

Exceptions will be made for extenuating circumstances or special situations (e.g. access to accommodations that can only be provided in person).

If you require students to take an exam that must be proctored, and there are no viable alternative options (e.g. Respondus), please contact Kathleen Hoppa Grady, as soon as possible. Every effort will be made by ARC staff to ensure an exam proctor is available via Zoom if that service is needed.

Accommodated testing

Students with testing accommodations (e.g. extra time) have been instructed to request alternative testing through our AIM system. This process remains the same. You will be notified of a student’s request to test with accommodations when it is submitted.

Blackboard allows you to extend the time of a test to allow for an alternative testing accommodation. A step-by-step guide for adding this accommodation has been created and is available here.

The Academic Resource Center (ARC) provides free services, programs, and supports for all CUW students so they can grow into independent learners and adjust to life as a college student by offering:

Contact Information

Location: Luther 200 (between the library and faculty offices)  
Hours: Monday - Friday | 8:00am to 4:30pm  
Phone: 262-243-2623

Our Staff

Jan Chapman

Jan Chapman

Director of Academic Resources & Accessibility Services

Jan Chapman is responsible for the overall management of the Academic Resource Center and Accessibility Services.  She most recently joined Concordia University in August 2018 after 32 years as an Administrator of Pupil Services & Special Education in K-12 public education.  She earned her Educational Administration Leadership degree from UW-Milwaukee, a M.Ed. in Interdisciplinary Studies from National –Louis University, Chicago. IL , her P.BC – Special Education from Cardinal Stritch University, and her Bachelors of Science in Therapeutic Recreation from UW-LaCrosse.

Cody McSorley

Cody McSorley

Academic Support Specialist

Cody McSorley is responsible for the supervision and oversight of academic services at CUW. He graduated with a BS in Mathematics from Aurora University and a MS in Student Personal Administration in Higher Education from Concordia University Ann Arbor.

Kathleen Hoppa Grady

Kathleen Hoppa Grady

Support Services Coordinator 

Kathleen Grady is responsible for the managing the testing center. She graduated from Marquette University with both a BSN and MSN. She has worked in a variety of positions involving education, management, children and families. Kathleen married and spent 20 years in Champaign, IL raising three children before moving back to WI to be near family. Currently her son attends Bethesda College at Concordia University Wisconsin, one of her daughters attends Elmhurst College in Illinois and her youngest daughter is a junior at Homestead High School in Mequon.

Eric Adams

Eric Adams

Writing Center Facilitator 

Eric Adams is responsible for coordinating the Writing Center and the Online Writing Lab. He teaches English 251 and supervises the ARC’s writing consultants. Eric has been a member of the Concordia University Wisconsin community for eight years as an adjunct instructor for the English Department. He is a native Wisconsinite who earned his PH.D in Creative Writing from the University of Wisconsin Milwaukee.

Nicole Guarnero

Nicole Guarnero

Administrative Assistant ARC

Nicole Guarnero graduated from Cardinal Stritch University with a B.S. in Business Management. She also has an Associate’s degree in Paralegal. Most of her professional career has been in the legal field. Nicole has been at CUW since January of 2016.